FAQs
How can I cancel my order?
We strive to process your order as quickly as possible. For this reason, once an order is submitted, it can be cancelled only during the next 24 hours. For the same reason, a shipping address cannot be edited once the order is submitted. For any inquiries, please contact our Customer Service Team sending an email to seabloom.info@gmail.com
Return Policy
The Seabloom Shop wishes to guarantee maximum satisfaction in terms of purchasing experience and quality.
We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
You can do the return process via our website. Log in with your email and select the items you want to return. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at seabloom.info@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at seabloom.info@gmail.com.
Shipping charges
We offer free return for Spain.
Shipping and handling charges for the rest of the world, tax and duties’ costs cannot be refunded. We are working to provide free return for other parts of the world.
Return Merchandise Process
Please, follow the steps outlined below to initiate the return process:
-
Log in to your Seabloom account using your registered email.
-
Navigate to the "Orders" tab on your account dashboard.
-
Locate the order containing the item(s) you wish to return, and click on "Request Return" to initiate the return process.
Upon receiving your return request, our customer service team will review the information and promptly send you an email containing the return address and any additional instructions, if applicable. Please carefully pack the item(s) in their original condition and send them to the provided address.
Please note that it is the customer's responsibility to cover the cost of return shipping, unless the return is due to an error on our part, such as receiving an incorrect item.
Once we receive and inspect the returned item(s), we will process your refund or exchange as applicable. We appreciate your understanding and cooperation in following our return policy, as it enables us to continue providing exceptional products and service to all our valued customers.
If you have any questions or need further assistance, please do not hesitate to contact our customer support team at seabloom.info@gmail.com
How to track my order?
You can track the status of your order at any time using the tracking number that you received by email.
Once an order is shipped, you will also receive a shipping confirmation e-mail with the courrier tracking number.